Terms and Conditions


BY USING THIS WEB SITE AND/OR PLACING AN ORDER THROUGH THIS WEB SITE, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS ("TERMS") STATED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE OR PLACE AN ORDER FROM THIS SITE. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AT ANY TIME WITHOUT NOTICE TO YOU. WE WILL POST ALL CHANGES TO OUR CURRENT WEB PAGE.


1. PROMOTIONAL OFFER


The 14-day trial offer for Nutra Green Coffee Cleanse includes enrolment in our auto home delivery program, which is subject to the auto home delivery program terms described below.


The 14-day trial period starts the same day of purchase. We do not guarantee arrival dates or times. However, you should contact customer service immediately if you do not receive your product within 7 days after order is placed so that we can adjust your trial period to ensure you have enough time to try the product.


When the product ships, we will charge the non-refundable shipping and handling fee specified on the checkout page to the card you provided at checkout. You will receive an email notice confirming your order so that you know when your trial period starts and when your card has been charged for shipping and handling, or if you didn't receive your email.


You must contact customer service before the end of the 14-day trial period to cancel and avoid further charges.


If you do not cancel, we will charge £79.97 on the day your trial period ends to the card you provided at checkout and you will continue with the auto delivery program.


2. AUTO HOME DELIVERY PROGRAM


Unless you cancel, the auto delivery program will begin shipping you a fresh one-month supply of the product about 30 days after your trial order period has ended and every 30 days thereafter. When each month's supply ships, we will automatically charge the monthly fee of £79.97 plus £4.95 postage and packing to the card you provided when you signed up for the trial offer. You may cancel your enrolment in the auto delivery program at any time by contacting customer service. Shipping and handling may range from £4.95 to £9.95 and is subject to change without notice.


3. SHIPPING TERMS


All products will be shipped to you via Royal Mail first class service. We will dispatch your order on the same day if you order before 3pm, Monday to Friday. If you place your order after 3pm at the weekend, it will be sent out on the next working day. We do not dispatch orders on Saturday, Sunday or Holidays. We do not guarantee arrival dates or times but most Royal Mail 1st class packages are received within 1 to 2 days.


4. DELIVERY CONFIRMATION POLICY


Because a variety of instances beyond our control may occur at your shipping address, customers agree that any delivery confirmation (even those that don't include a signature) provided by the selected shipping provider is deemed sufficient proof of delivery to the card holder.


5. CANCELLATION POLICY


To cancel call our customer service free on 0844 858 8073. Live customer service agents are available Monday - Friday between 9am and 5pm, excluding holidays and special events. Please have your order number available to cancel. Upon receipt of your cancellation request, you will not be charged for any products that have not already been billed, but you will be asked to return the unused portion of the product if cancelled during the 14 day trial period.


You are obligated to pay return shipping. You will be given a Return Merchandise Authorization #. This RMA is valid for 21 days from your initial order date and must be written on the outside of the package containing the returned product. To avoid further charges, you must return and we must receive the returned product within 21 days of placing your first order. i.e., before the RMA # expires. Please note if we DO NOT receive the product within 21 days or your initial order date, you will be charged the full amount of product.


Refunds will not be given to packages marked "Return to Sender", or any product that has been billed and not yet received by customer. Packages returned to sender will not be resent to customer unless customer pays shipping and handling.


6. TEMPORARY PRICE REDUCTION


For your convenience and benefit, we may temporarily reduce the price of your order for promotional purposes, or to ensure that your purchase order is capable of being processed by your credit card company or processor. If we reduce the price of the Product, you will be billed at the reduced price until the promotional period ends or we are assured of payment by your credit card company or its processor. At which time, the Product price will be restored to its usual price, without prior notice to you. If your order is processed at the reduced price a new billing cycle will begin from the date of the new payment processing.


7. OFFERS FROM MARKETING PARTNERS


After you place an order through this web site, you may be offered the opportunity to review or purchase other products or services offered by us or one of our marketing partners. We may share personally identifiable information about you (including credit card billing information) with our marketing partners in accordance with our privacy policy. You will not be obligated to review or purchase these other products or services. If you decide to review or purchase these other products or services, please be aware that they will be governed by terms and conditions separate from these terms.


8. PRIVACY


Please review our online privacy policy for information about our collection and use practices with respect to your personal information provided through use of this site.


9. FRAUD


We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, at our discretion, require further authorization from you such as a telephone confirmation of your order and any other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any website order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.


10. LIMITATION ON LIABILITY AND DISCLAIMER OF WARRANTIES


By using this web site, you agree that we and our owner(s), parent, subsidiaries, affiliates, agents, representatives, and employees will have no liability whatsoever for any injuries, losses, claims, damages or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, resulting from any use of the web site, or any product or service offered on this web site, any failure or delay by us in connection with the web site, or any product or service offered on this web site, the performance or non-performance of the web site, or any product or service offered on this web site by us, even if we have been advised of the possibility of damages. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, communications line failure, theft or destruction, or unauthorized access to, alteration of, or use of your information. Notwithstanding this disclaimer, if we are found liable for any loss or damage which arises out of, or is in any way connected with, any of the occurrences described in this paragraph, then our liability will in no event exceed, in total, the sum. We make no warranty of any kind regarding the web site, or any product or service available on this web site, each of which is provided on an "as is" and "as available" basis. We expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. We are not responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to the web site, or any product or service offered on this web site, including without limitation that they will be error-free, or as to the accuracy, completeness and timeliness of any content or information distributed with respect to them. SOME COUNTRIES DO NOT ALLOW THE LIMITATION OF LIABILITY AND DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMERS AND LIMITATIONS ABOVE MAY NOT APPLY TO YOU.


11. ENTIRE AGREEMENT


These Terms make up the entire agreement between us and you relating to this web site and the products or services offered herein and replace any prior understandings or agreements (whether oral or written) regarding the web site the products or services. If any of these Terms shall become invalid or unenforceable, the remaining terms shall remain in full force and effect.


12. NEGATIVE OPTION CLAUSE


I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT FOR £79.97 + £4.95 SHIPPING AND HANDLING PER MONTH IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED, OR FAIL TO RETURN THE PRODUCT UPON CANCELLATION.


13. DISPUTE RESOLUTION PROCEDURE


Your purchase or use of "Company Name Here" products constitutes your agreement to this Dispute Resolution Procedure. If you do not agree to the arbitration agreement in this Dispute Resolution Procedure, you must return the product for a refund within 30 days of the date of delivery of the product.
Arbitration Agreement. You and "Company Name Here" agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act ('FAA'), and not by any state law concerning arbitration; and that any dispute between us, including disputes by either of us against any agent, officer, shareholder, member, employee, subsidiary, affiliate, predecessor in interest, successor and/or assign of the other, will be resolved exclusively and finally by binding arbitration.

BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL. In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award the same relief that a court can award. If you initiate an arbitration, "Company Name Here" will promptly reimburse you for any standard filing fee which may have been required under Procedures once you have notified "Company Name Here" in writing and provided a copy of the arbitration proceedings. The prevailing party in the arbitration shall be entitled to attorneys' fees and costs, including the filing fee.
There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The arbitrator may not consolidate more than one person's claims against "Company Name Here" and may not preside over any kind of representative or class proceeding against "Company Name Here", its agents, officers, shareholders, members, employees, subsidiaries, affiliates, predecessors in interests, successors and/or assigns. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is nonseverable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties' agreement to arbitrate shall be null and void. YOU UNDERSTAND THAT BY AGREEING TO THIS ARBITRATION AGREEMENT, WHICH CONTAINS THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST "Company Name Here", ITS AGENTS, OFFICERS, SHAREHOLDERS, MEMBERS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, PREDECESSORS IN INTEREST, SUCCESSORS AND/OR ASSIGNS IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. IF YOU HAVE ALREADY PURCHASED A PRODUCT AND YOU DO NOT AGREE TO THE FOREGOING TERMS AND CONDITIONS, YOU MUST TELL US IN WRITING AND RETURN THE PRODUCT TO GET A REFUND PRIOR TO USE. IF YOU HAVE PURCHASED THE PRODUCT AT A RETAIL STORE, YOU MUST RETURN THE PRODUCT ACCORDING TO THE STORE'S RETURN POLICY. IF YOU HAVE PURCHASED THE PRODUCT BY TELEPHONE OR ONLINE FROM US, YOU MUST RETURN THE PRODUCT PURSUANT TO OUR RETURN POLICY


14. CONTACT US


Our customer service representatives can resolve any issues that you may have.


Please call 0844 858 8073 with any questions about your order, or email us at support@nutragreencoffee.com